During the launch of the latest Owlet app update, we encountered an unforeseen error that caused the app to crash. The problem has been fixed and we continue to work hard to give Owlet users the best possible experience. As we move forward and continue to innovate how families track their children's well-being, we want to keep an open line of communication. For this purpose, here is a letter from Owlet CEO Kurt Workman.
Dear Owlet family,
First of all, I want to thank you for being a dedicated Owlet customer and giving us the opportunity to be a part of you and your little life. You are the heart and soul of our company and we strive to do the best for your family in every decision we make. I myself am the father of three so I know first and foremost how important it is to have safe and reliable products you can trust.
We never take for granted the responsibility we have for you and are constantly working to make our products better. We recently launched a new app so you can make even more informed decisions about your child's well-being. In an attempt to make the new app even better, we accidentally dropped an error, which caused the app to crash. Then we have fixed the most important problems with our servers and work around the clock to prevent future interruptions from occurring.
I personally want to apologize for the trouble and frustration that this interruption caused. Although an interruption does not affect Smart Socks' core function – it still tracks your child's heart rate and oxygen levels and will notify you if they leave preset zones through the base station – our service allowed you to see live readings in your app.
Once again, we apologize for the whole year for this break and do everything we can to win back your trust. Let us know if you have any questions or need support with your Owlet products. Our customer service representatives are ready and available to make your experience the best possible.
CEO, Owlet Baby Care